Privacy Policy for dorfa.shop

Introduction and general provisions.

This Privacy Policy explains how Dorfa Painters ("we", "us" or "our") collects and processes personal data in connection with the website dorfa.shop (the "Site") and our provision of house painting services in the United Kingdom. This statement applies to personal data collected online, by phone, or in person. By using dorfa.shop you consent to the processing described in this policy.

Which data we collect (personal, technical, cookies).

We collect the following categories of data: - Identity data: name, title and contact details provided when you request a quote or contact us. - Contact data: postal address, email address, telephone number and postcode for appointment scheduling. - Transactional data: details of services requested, quotes, invoices and payments. - Technical data: IP address, browser and device information, pages visited, referrer, timestamps. - Location data: approximate location derived from IP or the postcode you provide. - Cookies and similar technologies: session cookies, persistent cookies, analytics cookies and advertising identifiers.

How and why we use data.

We use personal data to: - Provide and manage the services you request, including scheduling and carrying out painting work. - Communicate with you about quotes, booking confirmations and project updates. - Improve our Site and services through analytics, diagnostics and customer feedback. - Fulfil legal and regulatory obligations, including tax and accounting requirements. - With consent, send marketing communications and offers. Consent may be withdrawn at any time.

Legal bases for processing include performance of a contract, compliance with legal obligations, our legitimate interests (for example, administration, fraud prevention, business improvement) and consent for marketing and non-essential cookies.

Transfer of data to third parties.

We may disclose personal data to: - Service providers acting as processors on our behalf (payment providers, hosting, CRM, email delivery). - Professional advisers and legal authorities where required. - Advertising and analytics providers (for example, Google Analytics, third-party ad platforms) for measurement and campaign delivery.

We require third parties to implement adequate protections and to process personal data only on our instructions. Where transfers outside the UK occur, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions.

Use of third-party services.

Dorfa uses a number of third-party services to operate dorfa.shop and to support our business. These include analytics platforms (Google Analytics), mapping services, payment processors and advertising networks. Each third party may have its own privacy policy; we recommend reviewing those policies. Those services may set cookies and collect information independently.

Storage and protection of data.

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy and to satisfy legal obligations. Retention periods vary by data category; for example, financial records may be retained for statutory accounting periods.

We implement appropriate security measures including restricted access controls, regular security reviews, encrypted backups and secure hosting providers. Despite these measures, no system is entirely secure; we will notify affected individuals and the regulator of a data breach if required by law.

Rights of users (access, deletion, change).

You have the following rights under applicable data protection law: - Access: to request a copy of personal data held about you. - Rectification: to correct inaccurate or incomplete data. - Erasure: to request deletion of personal data subject to legal exceptions. - Restriction of processing. - Data portability: to receive data in a structured, commonly used format. - Objection to processing: where processing is based on legitimate interests, or for direct marketing. To exercise rights, contact support@dorfa.shop. We will verify identity to prevent unauthorised disclosures. We will respond within statutory timeframes.

Policy concerning children.

Our services are not targeted at children under 16. We do not knowingly collect personal data from children. If we discover that we have collected data from a child without parental consent, we will delete the data when possible.

Changes to the policy.

We may update this Privacy Policy to reflect legal or operational changes. The updated policy will be posted on dorfa.shop with an effective date. Continued use of the Site following changes will indicate acceptance of the revised policy.

Contact information.

For questions about this Privacy Policy or to exercise rights contact: Dorfa Painters 12 Brixton Road London, SW9 6BE Email: support@dorfa.shop Phone: +44 20 7946 0958

Using the Site constitutes agreement to this Privacy Policy.